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When an order is placed, an order form is generated and printed in our shop. This makes it easy for us to identify orders with various products and services to unsure a problem free service. For example, when receiving films or disposable cameras, and providing an order is included with the films/disposables, this then gets tallied up with the relevant order form which tells us all the information we need including delivery address.
How do I identify my order number?
Each order is given a unique order number which can be found at the top of your invoice or in your order history on your account.
I didn't receive an email confirmation
If you haven't received an order confirmation email then this will happen due to one of 2 factors. Either our order confirmation email has landed in your junk/spam folder or your email provider has blocked our confirmation email altogether. To avoid this if this happens, simply add us to your trusted email or whitelist.
How long does it take to receive an order?
The time it takes to receive your order can vary. Our normal processing time is 3-5 working days for standard services and 2-3 weeks for film developing from date of order or receiving films/disposables. This is all down to delivery and dispatch times which we are unfortunately governed by. Due to restrictions, this can cause severe delays of up to 2-3 weeks. and in worse cases up to 6-8 weeks. But under normal circumstances we endeavour to ship all orders as soon as we can within our advised timeframes.
Postal order service films/disposables/slides etc and order dispatch
Once we receive the films/disposables. It can take up to 2-3 weeks for us to fully process and dispatch the order. When we receive films (every couple of days) this can take a couple days for us to unpack and put into processing. If your order has been updated to processing it means we have your films and they have joined our queuing system. So your order should be ready for dispatch 2-3 weeks from the date your order gets updated to processing. This is the same when we send customers WeTransfer links.
We are unable to prioritise any orders above others and we work on a first come first served basis.
I sent a disposable/film for developing and didn't receive all the photos back.
Please be advised that not all disposables or films contain the exact amount of photos as advised on the disposable or film. This can be down to a number of factors including camera error's when taking the picture, an aged film, poor lighting, fogging, wind issues and so on. Our system will reject any pictures which are deemed completely unrecognisable. So for example if a 24 or 36 film is sent to us for development, you may receive 20 or 30 photos back. It is also possible to receive more than the advised exposure size.
I received my 35mm/disposable camera order but the quality is not great or some photos are very dark.
If you have received your order and the quality of the photos you have received are either dark, misty, off colour or have spots than this can be down to a number of factors. Poor lighting conditions, fogging, light leaks, light flares, camera advance malfunction, shutter speed errors and scratched lenses or even old or aged films etc. Darkening of films, decolourising or spots occurring when developing and scanning are simply not possible during the developing and scanning process. We also like to ensure that we eliminate any other threat to quality that could happen on our side by taking the following actions. Chemicals are replenished often, racks are cleaned daily and our scanner is cleaned and checked for any dust on a daily basis. During scanning (pre printing) All of the photos are checked by eye and although we will do our upmost to ensure we adjust colours, remove reddening and increase/decrease brightness and contrasts etc, on some photos it is just not possible to make these adjustments.
What happens if i send an un exposed film/disposable?
If you send us a film or disposable camera that has not been exposed, We will refund the printing difference. We will however need to deduct a small developing fee as there simply is no way to know if a film has been exposed or not without developing it first.
All customers are responsible for sending their own films/disposables/slides etc.
We recommend using Royal Mail 1st class post.
Please include your order number when sending us items.
Please send to;
1 Wesley Road,