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Wrongly claimed lost items
If when we ask you to identify your package or post via our online lost & found and you have selected a package which is later to be identified in error, you will be liable and asked to safely return the photos and/or films back to us. Please note, if you dispose of the photos and/or film you will still be liable for postage costs and possibly a fine to cover damages which could occur if the original owner of the said wrongly claimed photos/film comes forward and expresses their up most distraught after learning their property has been disposed of. This is a very rare occurrence but it is still possible and we have to make customers fully aware of this which we cannot be held liable or responsible for. So please be vigilant when identifying your post/package.
Refunds
If your order has been lost in the post and does not get delivered to us. We will of course refund your order. If your order lands in our lost and found section due to no identification we will process the order once identified. We cannot refund orders that have been placed in lost and found, we will only process and dispatch the order once claimed. We can only cancel orders placed in our lost and found section up to 30 days from the date ordered.